Frequently Asked Questions
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General Questions
- Can I contact your company by phone?
- What are the check-in/check-out times?
- I own an Orlando vacation home. Can you manage it for me?
- Do you sell any homes?
- Do you offer a concierge service?
- What major credit cards do you accept?
- How far in advance can I book a reservation?
- I'm worried about the security of my personal information.
- What if I need to make a cancellation?
Vacation Insurance
- Why should I purchase travel insurance for my vacation?
- What does it cover?
- Are the benefits listed per insured or per booking?
- Will my current homeowners, renters, credit card, or health insurance policies cover me during my trip?
- I know that I have a pre-existing medical condition; will the plan cover me?
- One of the reasons listed under trip cancellation is "unforeseen sickness, injury or death of an insured or immediate family memberĀ". What is the definition of an immediate family member?
- What if I need transportation due to medical reasons and I am unable to get prior authorization from the Travel Guard Assistance service?
- Is there help while I'm traveling?
- Where can I call for more information?
- How do I file a claim?